Refund policy

Returns & Refunds

At lucipo, we only accept returns or offer refunds if your item arrives broken, damaged, defective, or if you receive the wrong item.

To be eligible for a return or refund, please contact us as soon as possible after receiving your order and provide clear photographs or other evidence showing the issue. The item must be returned in its original packaging where possible.

If your return is approved, we will provide instructions on how and where to send the item back. Items returned without prior approval may not be accepted.

Damages & Issues

Please inspect your order as soon as you receive it. If your item arrives broken, damaged, defective, or you receive the wrong item, please contact us promptly so we can assess the issue and make it right.

Non-Returnable Items

We do not accept returns or provide refunds for items that are no longer wanted, do not fit, or have been worn, used, altered, or damaged after delivery.

Sale items and gift cards are also non-refundable unless the item arrives damaged, defective, or incorrect.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund and for the funds to appear in your account.

For returns/refunds please email:
admin@lucipo.com